This page is UCM-focused: we install and program Grandstream UCM IP PBX for offices across UAE. We build your complete call flow — extensions, IVR, queues, ring groups, SIP trunks and DID routing. Onsite support in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, UAQ and Al Ain.
Many VoIP pages talk about “phones” only — but a real office needs a properly programmed PBX. We design your UCM system so customers reach the right department fast, calls don’t drop, and your team can manage extensions easily. This content is unique to UCM programming to avoid Google duplicate content.
Create extensions, departments, permissions and dial plans. We setup receptionist extension, manager extensions, internal calling and clean numbering (100, 101, 102…).
“Press 1 Sales, Press 2 Accounts…” with business hours and holiday routing. We build clear customer journey and reduce missed calls.
Setup queues, agent ring strategy, music-on-hold, announcements, overflow rules, missed-call fallback and reporting for supervisors.
Configure SIP trunk, inbound DID mapping, outbound routes, caller ID and restrictions. Works with UAE providers and stable registration.
Setup voicemail, recordings (policy-based), storage rules and scheduled backup. We also secure admin access and update firmware safely.
Ongoing support for call flow changes, new staff extensions, queue tuning, trunk issues, and emergency troubleshooting across UAE.
Real PBX programming flow — not just “phone setup”. We plan call routes, test DIDs, verify queues, then handover.
We confirm departments, business hours, IVR options, queue rules and DID routing requirements.
We install UCM, configure LAN/WAN, check router NAT/SIP ALG, and ensure stable SIP/RTP connectivity.
Extensions, IVR, queues, ring groups, voicemail, recordings, permissions and reports are configured.
We test inbound/outbound calls, IVR menu, queue ring, transfers and recordings, then deliver admin access.
Dubai / Abu Dhabi / all UAE support. Extensions, IVR, call queue, SIP trunk, DID routing and AMC available.
Call Now: 050 498 8909